State Farm® Insurance Agent Matt Crespin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Robert May
March 26, 2025
5
out of
5
rating by Robert May
"This agency always does a great job for me. Today I requested insurance for 2 replacement vehicles. Debbie worked with me, got everything done and paperwork emailed to me. She is very professional and pleasant to work with and takes the time to fully understand the client's needs. I highly recommend Debbie and the Crespin agency."
Joe Locurto
March 20, 2025
5
out of
5
rating by Joe Locurto
"We needed renters insurance for a new property in Arizona and Eric Cleveland worked the new policy on the phone with my wife. He also located our Autopay set up for our current insurance policies and attached the billing. Super service. Will be transferring all policies after making move from Utah to Payson, Arizona."
We responded:
"Thank you, Joe, for sharing your experience! I'm happy to hear that Eric was able to assist your wife with setting up the insurance and managing your Autopay. It's fantastic to know you're considering transferring all your policies with us. If you have any questions or need further assistance as you make your move, feel free to reach out. We're here to help!"
Bill Nevin
March 19, 2025
5
out of
5
rating by Bill Nevin
"Matt and his team are very responsive to any questions or concerns. State Farms offers terrific customer service!!!"
We responded:
"Thank you, Bill! I'm glad to know that you appreciate the responsiveness and customer service provided by our team. We're here to help with any questions or concerns you may have. Feel free to reach out anytime!"
Celeste Ruppelt
March 12, 2025
4
out of
5
rating by Celeste Ruppelt
"Matt and his team have been very helpful with our renewal. Prices are going up all across the board, but our local State Farm office is still offering coverage for our area. Kudos to Debbie for picking up on some details, that had not been noticed. Yes, the premium is going up both because of increases the replacement costs, and an additional price adjustment, but what a blessing to not have to shop for another insurer."
We responded:
"Thank you, Celeste, for your feedback! I'm glad to hear that our team, especially Debbie, was able to assist you with your renewal and catch those important details. We understand the challenges with rising premiums and are committed to providing coverage that meets your needs. If you have any further questions or need assistance, please feel free to reach out to our office. We're here to help!"
John Adamczyk
March 12, 2025
2
out of
5
rating by John Adamczyk
"I was told I needed to make the first payment, so that would help speed up the process of getting approved. Well about ten days later I was told that I would need to cut back my trees and that I would have to remove the wood slats from my back deck because they were made of wood, and no wood can be attached to the home. But the deck is wood, and that's ok?? So I told Eric , to forget it. Now today I am told that the $122.50 I gave him will be reduced to $83.79 because I was covered for 12 days. So I say don't send money until you are approved. A lesson learned."
We responded:
"Hi John. I'm sorry you are not real happy with your experience. Unfortunately if we were providing coverage they charge for those days. If you still had other coverage in place we may be able to help remedy that charge though. The wildfire risks have become more challenging lately though for sure. I understand your frustration. Let me know if I can help at all and thank you for the opportunity to help this far. "
Bret Aldieri
February 24, 2025
5
out of
5
rating by Bret Aldieri
"Matt has a great team that provides excellent customer support."
We responded:
"Thank you, Bret, for your wonderful feedback! I'm happy to know that our team has provided you with excellent customer support. We're here to assist you with any insurance needs you may have. Feel free to reach out anytime!"
Thomas B.
February 19, 2025
5
out of
5
rating by Thomas B.
"I called about fraud loss and identity restoration. Kirsten pulled together the information and emailed it to me within the hour. I am very happy with the timely and professional conduct at Matt's office."
We responded:
"Thank you, Thomas, for sharing your experience! I'm glad to hear that Kirsten was able to assist you promptly with your concerns. Our team is dedicated to providing professional and efficient service, and it's wonderful to know we met your expectations. If you have any more questions or need further assistance, please feel free to reach out to our office."
Chase Lauritsen
February 19, 2025
5
out of
5
rating by Chase Lauritsen
"Eric Cleveland at Matt Crespin’s State Farm office has been very helpful and transparent in helping us navigate securing home insurance for our home. Eric kept an open line of communication with us the entire time. I’d recommend him for your insurance needs."
We responded:
"Thank you, Chase, for sharing your experience! I'm glad to hear that Eric was helpful and transparent in assisting you with your insurance needs. Keeping open communication is something we value greatly. If you have any more questions, feel free to reach out anytime."
Annie M
January 23, 2025
5
out of
5
rating by Annie M
"Matt Crespin and his staff are very professional, kind and helpful. They are always prompt in getting any policies set up or changes made. I will continue to use their office for my insurance needs."
We responded:
"Thank you, Annie, for your wonderful feedback! I'm glad to know that you find our team professional, kind, and helpful. It's great to hear that our prompt service in setting up and adjusting policies meets your expectations. We look forward to continuing to assist with your insurance needs. If you have any questions or need further assistance, feel free to reach out to our office anytime!"
Jeff Dean
January 20, 2025
5
out of
5
rating by Jeff Dean
"Matt and his team have never let me down in over 8 years of continuous service, and are consistently updating me on any changes to my policy and coverages, good or bad. They are expedient in their responses to my inquiries, and competent in the execution of their duties. Above all, they are friendly and compassionate. I could not ask for a better agent and team to handle my family's insurance needs."
We responded:
"Jeff, I'm so happy to know that you've been satisfied with our service for over 8 years! It's wonderful to hear that our team's efforts in keeping you informed and responding promptly have been appreciated. We strive to be both competent and compassionate in all we do. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for your continued trust in us!"
Chad Jackson
January 8, 2025
5
out of
5
rating by Chad Jackson
"Speedy service"
We responded:
"Thank you, Chad, for your 5-star review! I'm glad you appreciated the speedy service. If you have any questions, feel free to reach out to our office."
Kori Arroyo
January 3, 2025
5
out of
5
rating by Kori Arroyo
"State Farm is the best insurance available. Thank you for all of your continuously fast communication and wonderful customer service."
We responded:
"Thank you, Kori! I'm glad you appreciate our fast communication and customer service. Your satisfaction is important to us, and we're here to assist with any future needs or questions."
Mike Kramer
December 21, 2024
1
out of
5
rating by Mike Kramer
"Met with Eric on November 8th to sign up for home, auto, UTV, boat, and umbrella policies, over $6K in premiums. Paid for all policies up front. Was told that a outdoor picture survey would need to be done on my home in order to complete the home policy. Left for Thanksgiving holiday on Saturday Nov. 23rd for a trip to Utah. While we were traveling in Northern AZ on the way to UT with no cell phone coverage, we recevied a voice mail message on the 23rd from the survey person wanting to schedule the visit to our home. I texted her back saying we would get home on the following weekend. When we got home we saw that a cancellation check was issued by State Farm on Nov.22nd and also had a letter that the home owners policy was set to terminate on Dec. 12th. They generated the cancellation check THE DAY BEFORE the survey gal had tried to call us for the first time to schedule the visit so I was livid. When I went to the agents office, I did not get any satisfactory explanations why they cancelled the policy and issued a cancellation check on the 22nd, A DAY before the survey gal even tried to call for the first time to schedule it. And I was told I would have to pay again for the policy in order to get back in line to schedule the survey. I then refused and asked to speak with Matt to see if I could get some better service from him. I was then told that I wouldn't have to pay for the policy again but would have to wait again for the survey person to call and schedule the appoinment. On Dec. 12th, I called to see if they could provide any new information since my policy was lapsing. I made several calls to speak with either Matt or Eric and each time I was told by the office gals that they would call me back.AND NEITHER OF THEM CALLED BACK, so I started sending emails to see if I could get replies on my questions. Finally on Dec. 20th, the survey person finally showed up. So now I wait again with the holidays coming up for the survey to be processed and holiday travel plans coming up with no answers as to when they will get my policy reinstated. I paid up front in good faith on November 8th and 6 weeks later still no policy and these two have not been able to do anything meaningful to get this rectified. I now question given the XMAS and New Year's holidays if I will have a policy before January and can't believe that this office has no power to work on my behalf to get this done. Would highly recommend you don't pay up front and set very low expectations for customer service from this office."
We responded:
"Hi Mike, I have expressed to you that I understand your frustration. I also offered to help in any way possible to help you get those surveys completed due to the rules of your neighborhood. We have worked with our partners at State Farm to get this completed, and have updated you each time we have had new information. I apologize again that things have not gone as quickly or as smooth as any of us had hoped. We are expecting resolution soon, but completely understand how you feel as well. I will reach out to you again soon and respect any decision you make regarding working with my office. "
Gary Enzor
December 6, 2024
5
out of
5
rating by Gary Enzor
"The Crespin State Farm Insurance Agency has been very easy to deal with and responds very rapidly. I've dealt with Eric, Debbie and Kirsten. They are very knowledgeable and helpful. It's been a pleasure having them help with autos, homes, side-by-sides, golf carts, etc."
We responded:
"Thanks so much for the review Gary. I am glad you've had some great experiences with my team. I hope to meet you soon myself. Let us know anytime we can be of service! "
K S
November 18, 2024
5
out of
5
rating by K S
"This State Farm Agency has made getting insurance on a home we just purchased very easy. Thanks so much for your help and attention."
We responded:
"Thank you for your wonderful review! I'm glad our team could make the process of getting insurance for your new home so easy. We appreciate your trust in us and are always here to help with any future needs. - Matt Crespin - State Farm Insurance Agent, Payson, AZ"
Craig Olson
October 18, 2024
5
out of
5
rating by Craig Olson
"All of our interaction with the Matt Crespin State Farm Insurance Agency has been 100% professional, courteous and efficient. Eric and all of the staff are excellent and very knowledgeable. We are very pleased to have them as our insurance agency for autos, home and more."
We responded:
"Craig, thank you for your wonderful review! We're glad to hear that your interactions with our team have been professional, courteous, and efficient. Eric and the rest of the staff are indeed excellent and knowledgeable, and we're happy to have them on our team. It's great to know that you're satisfied with our services for your autos, home, and more. If you ever need anything else, feel free to reach out. - Matt Crespin - State Farm Insurance Agent, Payson, AZ"
Cathy Oles
October 17, 2024
5
out of
5
rating by Cathy Oles
"Matt Crespin and his team are great to work with. We recently leased a new car, and Kirsten promptly answered our phone call and emailed over the documents we needed to provide to the car salesperson. They are always friendly, helpful, and quick to respond."
We responded:
"Cathy, thank you for your wonderful review! I'm glad to hear that Kirsten was able to assist you promptly with the documents for your new car lease. Our team strives to be friendly, helpful, and responsive, so it's great to know we met your expectations. If you need any further assistance, don't hesitate to reach out. - Matt Crespin - State Farm Insurance Agent, Payson, AZ"
Sir Chancealot Broncos
October 16, 2024
5
out of
5
rating by Sir Chancealot Broncos
"We were in pinch and Matt and his team came through, especially Kristen McNeely, when life throws you curve balls it's comforting to know State farm Payson was there to save the day. Sincerely, Joe & Bernadette"
We responded:
"Thank you, Joe and Bernadette, for your wonderful review! I'm glad our team, especially Kristen, could assist you during a challenging time. It's reassuring to know that we could help when life threw a curveball your way. If you need anything else, don't hesitate to reach out. - Matt Crespin - State Farm Insurance Agent, Payson, AZ"
Grinder pump Guy
October 5, 2024
5
out of
5
rating by Grinder pump Guy
"I enjoy the kindness and hometown treatment they radiate. It's a comfortable place I recommend."
We responded:
"Thank you for your wonderful review! I'm glad you felt the kindness and hometown treatment we strive to provide. Your recommendation means a lot to us. If you ever need anything, we're here to help! - Matt Crespin - State Farm Insurance Agent, Payson, AZ"
Toni C
September 30, 2024
5
out of
5
rating by Toni C
"Very pleased to work with Kirsten in Matt's office who was extremely helpful with our renewal process. She was very thorough and professional and addressed everything for us. Kirsten is a great representative for her company."
We responded:
"Thank you, Toni, for your wonderful review! I'm happy to hear that Kirsten was able to assist you so thoroughly and professionally with your renewal process. She truly is a valuable member of our team, and we're grateful for her dedication. If you need any further assistance, please don't hesitate to reach out. - Matt Crespin - State Farm Insurance Agent, Payson, AZ"
Emily Hansen
September 5, 2024
5
out of
5
rating by Emily Hansen
"Eric was friendly, helpful, and made the home insurance process simple. We're so glad we found him!!"
We responded:
"Thank you, Emily! I'm glad Eric could make the home insurance process simple and enjoyable for you. We're happy you found us and appreciate your kind words. If you need any further assistance, feel free to reach out. - Matt Crespin - State Farm Insurance Agent, Payson, AZ"
Debra Hake
September 4, 2024
4
out of
5
rating by Debra Hake
"We really appreciated the time Eric put in to getting all our policies bundled. We got a great price for coverage on our homes and vehicles. Thank you. The Hake family."
We responded:
"Thank you, Debra, for sharing your experience. I'm glad Eric could assist in bundling your policies and securing a great price for your home and vehicle coverage. We appreciate your trust in our office and are here for any future needs or questions. - Matt Crespin - State Farm Insurance Agent, Payson, AZ"
Kimberly Thornhill
August 30, 2024
5
out of
5
rating by Kimberly Thornhill
"Always love talking to these ladies so nice and at the same time very professional. Always willing to help my husband and I especially recently when we needed to have our new truck covered they went above and beyond to add it it was closing time and the could have said call back tomorrow but they didn't very customer service oriented love my state farm agency."
We responded:
"Kimberly, thank you for your wonderful review! I'm happy to know that our team has been able to assist you and your husband, especially with covering your new truck. We always strive to provide excellent customer service, even if it means staying a bit late. Your kind words mean a lot to us. If you need any further assistance, we're always here to help. - Matt Crespin - State Farm Insurance Agent, Payson, AZ"
Ron Lindo
August 29, 2024
5
out of
5
rating by Ron Lindo
"Debbie was great with updating our insurance for the house in Payson. Now we have everything covered."
We responded:
"Ron, I'm glad to hear that Debbie was able to help update your insurance for your home in Payson. It's great to know you feel everything is now covered. If you have any further questions or need assistance in the future, our office is here to help! - Matt Crespin - State Farm Insurance Agent, Payson, AZ"
Bradley Powell
August 27, 2024
5
out of
5
rating by Bradley Powell
"I have been a customer of State Farm, Matt Crespin for many years with vehicles and homes. His staff in particular Debbie Manelli are efficient, knowledgeable and a pleasure to work with."
We responded:
"Bradley, thank you for your continued trust over the years. I'm glad to hear that Debbie and the rest of our team have been efficient and knowledgeable in assisting you with your autos and homes. We appreciate your kind words and look forward to continuing to serve you. If you ever need anything, feel free to reach out. - Matt Crespin - State Farm Insurance Agent, Payson, AZ"